How long does it take to process an order?
Orders are processed within 72 business hours.

Who covers the shipping cost for orders outside California or beyond hand-delivery distance?
Shipping responsibility is shared. H2H Essentials partners with carriers to secure wholesale shipping rates so costs remain fair and accessible.

What is your return policy?
Returns are accepted within 10 days of receiving your order, provided items are unopened, unused, and in their original packaging. Opened personal-care products cannot be returned.

What happens if my order arrives damaged or incomplete?
Please notify us within a few days of delivery, and we’ll work quickly to replace or resolve the issue.